Customer Service/Office Coordinator

EMPLOYMENT OPPORTUNITY

CUSTOMER SERVICE/OFFICE COORDINATOR

Salary: $3,946.73 - $4,801.33 per month 

OPEN UNTIL FILLED
______________________________
CURRENT OPENING

General Purpose

Under general direction, meet the public and assist callers by directing or transferring them to the appropriate person or office; assist public in obtaining various city hall services; provide clerical/administrative support to staff; assist in the administration of standard operating policies and procedures of the assigned department; and perform related clerical work as required.

Essential Duties and Responsibilities

•  Answers inquiries concerning the location and function of various sections and personnel of the City Greets visitors and directs them to sources of information, appropriate personnel, or offices; manages the flow of people in the office
• Answers telephone and general City emails, providing information and routing calls; takes and relays messages
• Gives out standard City forms (business license/building permit applications, etc.), explains how to complete them
• Receives a variety of City applications, fees, and payments
• Evaluates City forms submitted by members of the public for completeness.
• Provides basic answers to public inquiries
• Receives, opens, sorts, and distributes incoming deliveries and mail. Maintains the outgoing City Hall mail system; arranges UPS/Fed Ex pickups
• Prepares general correspondence, rough drafts and other documents and forms
• Inventories and orders all office supplies.
• Receives and processes payments; issues receipts; completes proper forms, maintains cash box.
• Assists with scheduling City facilities and appointments for City staff
• Performs general clerical tasks as needed.
• Maintains the City Scroll and website

Education and Experience:

Any combination of experience and education that provides the skills, knowledge and abilities shown above is qualifying. A typical way to obtain these requirements would be:

•  Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting, and bookkeeping; or
•  One year of increasingly responsible related experience involving clerical work and meeting the public, or any equivalent combination of related education and experience