Customer Service - Office Coordinator

Use this link to submit your resume and application to Renee DeMar, HR Analyst 

Monthly Salary: $4,186 - $5,094.27 (a 3% salary increase will be effective July 1, 2025)

Full-time/Regular

This position will work with the Community Services and Recreation Department at the Community Center front desk. The ideal candidate will have a desire to work as part of a small team in the field of Parks and Recreation. The regular duties include, but are not limited to, registration system management, customer service in person and over the phone, Community Center schedule management and project work that supports the overall operation of the Department. 

Preferred Qualifications:

• Bilingual in English and Spanish (the City offers 5% bilingual specialty pay) **strongly desired**
• Any combination of experience and education that provides the skills, knowledge and abilities shown above is qualifying. A typical way to obtain these requirements would be:
  • Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting, and bookkeeping; or  

  • one year of increasingly responsible related experience involving clerical work and meeting the public, or any equivalent combination of related education and experience

General Purpose:

Under general direction, meet the public and assist callers by directing or transferring them to the appropriate person or office; assist public in obtaining various city hall services; provide clerical/administrative support to staff; assist in the administration of standard operating policies and procedures of the assigned department; and perform related clerical work as required.

Essential Duties and Responsibilities:

• Answers inquiries concerning the location and function of various sections and personnel of the City
• Greets visitors and directs them to sources of information, appropriate personnel, or offices; manages the flow of people in the office
• Answers telephone and general City emails, providing information and routing calls; takes and relays messages
• Gives out standard City forms (business license/building permit applications, etc.), explains how to complete them
• Receives a variety of City applications, fees, and payments
• Evaluates City forms submitted by members of the public for completeness.
• Provides basic answers to public inquiries
• Receives, opens, sorts, and distributes incoming deliveries and mail.  Maintains the outgoing City Hall mail system; arranges UPS/Fed Ex pickups
• Prepares general correspondence, rough drafts and other documents and forms
• Inventories and orders all office supplies.
• Receives and processes payments; issues receipts; completes proper forms, maintains cash box.
• Assists with scheduling City facilities and appointments for City staff
•  Performs general clerical tasks as needed.