Customer Service / Office Coordinator Recruitment
City of Capitola Customer Service / Office Coordinator Recruitment
Salary $22.77 - $27.80 per hour
Closes August 22, 2022 5:00 p.m.
The City of Capitola is looking for a full-time Customer Service / Office Coordinator to join our team.
General Purpose
Under general direction, meet the public and assist callers by directing or transferring them to the appropriate person or office; assist public in obtaining various city hall services; provide clerical/administrative support to staff; assist in the administration of standard operating policies and procedures of the assigned department; and perform related clerical work as required.
Supervision Received
Works under the close supervision of the City Clerk and others as assigned. May receive assignments from other departmental staff.
Essential Duties and Responsibilities
- Answers inquiries concerning the location and function of various sections and personnel of the City
- Greets visitors and directs them to sources of information, appropriate personnel, or offices; manages the flow of people in the office
- Answers telephone and general City emails, providing information and routing calls; takes and relays messages
- Gives out standard City forms (business license/building permit applications, etc.), explains how to complete them
- Receives a variety of City applications, fees, and payments
- Evaluates City forms submitted by members of the public for completeness.
- Provides basic answers to public inquiries
- Receives, opens, sorts, and distributes incoming deliveries and mail. Maintains the outgoing City Hall mail system; arranges UPS/Fed Ex pickups
- Prepares general correspondence, rough drafts and other documents and forms
- Inventories and orders all office supplies.
- Receives and processes payments; issues receipts; completes proper forms, maintains cash box.
- Assists with scheduling City facilities and appointments for City staff
- Performs general clerical tasks as needed.
- Maintains the City Scroll and website
